Greetings Everyone,

Just thought I’d take minute to introduce myself, my name is Nicholas Levasseur (friends call me Nick), I’m the newest addition to the Xecu.net family. I joined with Xecu.net in early November as the Evening Data Center & Support Tech, and have recently graduated to Community Manager. Among my daily and nightly duties of supporting our clients and monitoring the data center, I am also responsible for handling the on-line communities such as Facebook, Twitter, our Blog, and more. Making friends and communicating/interacting with others has always been something I enjoy doing and always has come very easy to me. I look forward to meeting and working with each and every one of you in the days to come.

I hope if there’s anything I can assist you in, you know you can always call support, e-mail us, contact us through our website, and now contact me directly through the various Social Media platforms we participate in. I love being apart of the Xecu.net family and I hope all of you feel the same way. We truly do see our customers as the most important element of the business and it shows because without you, we would just be another bunch of geeks with all of our geeky computer equipment.

We easily have the best group of clients I’ve ever seen. Servicing you is so important that we will always utilize live support and those individuals will be always be very knowledgeable, not reading from a call screen feeding you answers from a pre-made knowledge base.  The other techs and I have been doing this long enough, that while each of us has our different strengths and weaknesses, we are all experts when it comes to computer technologies and servicing our clients. We all love what we do and it makes a huge difference in terms of quality of service and attitude, and communication with the client.

I like to think of everyone here, including our clients, as part of a unique family called Xecu.net. I hope each of you feels the same way. Feel free to find me on Twitter and Facebook and follow or friend me, my handle is XecunetNick. Thank you for your time and I’m hoping each of you has an amazing month of April!

Nick Levasseur
Community Manager
(301) 682-9972   x 350
Nick@Xecu.Net

Every Wednesday Xecunet picks a topic and then polls it’s staff to find the best places on the web related to that topic.  This week we asked:

“Where do you shop online for your Christmas gifts?”

Nick Lavasseur in technical support says “PriceGrabber.com is good for electronics…it shows prices for Best Buy, TigerDirect.com, Amazon.com, and more. You can’t buy anything from them, they just help you compare prices so you can go with the lowest.”

Debra Harris, our Grinch-Like office manager says “I don’t go on line….I want to see what I get…I go to the mall.”  We, well at least me, thinks she is nuts!  Who wants to go to the mall when you can order all kinds of neat things from the comfort of your jammies?!

Jerry Bye, Xecunet’s technical support manager says “I generally go into the stores, or if I am looking for electronics, I go to newegg.com.”  Perhaps Jerry and Debra can plan a trip to the mall together?

Ryan Wiles in technical support says “Since everyone knows about Amazon, Thinkgeek.com has a lot of weird stuff that you can’t find anywhere else.”   I concur.  They have the geekiest stuff for that nerd in your life.  You can’t go wrong with anything there.

Alice Macwha in our Customer Care department says “I don’t shop that much online for Christmas……I like to go to the mall! (I know I’m crazy!)  I like to see, feel and touch what I buy.  ”

So there you have it!  Apparently nobody enjoys shopping online except me!  I don’t plan on buying ANYTHING in the store this year!  Do you have some awesome recommendations for online shopping?  Leave them in the comments below!

This week I am speaking with John Fleischauer from Crofessionals. Crofessionals has been an Xecunet customer for two years. They currently have a 1/2 rack co-located at our facility. Bring Forth the Questions.

1. What does Crofessionals do?

Crofessionals is a Clinical Research Organization which assists companies, who have a drug they wish to bring to market, by monitoring the drug studies on humans and maintaining compliance during the studies and after when the results are sent to the FDA.

2. Why do you need co-location?

We need colocation for disaster recovery purposes and to maintain the integrity of our data should a disaster happen.

3. What were you looking for in a provider?

We were looking for a safe, professional, and reliable location that also has the built in redundancy to assist us in keeping our servers running without interruption.

4. Why did you choose Xecunet?

We choose Xecunet because of the reasons stated above, and because the Xecunet Team is very easy to work with and very knowledgeable on a great many topics.

5. What has your Xecunet experience been like?

Our Xecunet experience has been nothing but a pleasure and it is enjoyable to work with the staff at Xecunet.

Another five fantastic reasons why you need to do business with Xecunet. I want to thank John for his time. If you are interested in finding out more about the services that Crofessionals has to offer please check out their website at www.crofessionals.com. Be sure to check in next Friday when I will interview another satisfied Xecunet customer.